General Terms and Conditions

Article 1: Definitions and Introductory Provisions

1.1. Nexana.ai Application (hereinafter referred to as the "Application"): Is a software as a service (SaaS) developed by the Provider, which provides Users with access to digital content and artificial intelligence-based tools for analyzing, processing, and creating content in accordance with the chosen Subscription. The Application uses large language model technology to create outputs. The Provider does not guarantee the absolute correctness of the generated answers and outputs. The answers and outputs are for informational purposes only and do not replace professional legal or other advice. The User acknowledges that only a limited range of documents is used to generate answers and the resulting answers must always be verified before use. The Provider does not claim copyright to the digital content created by the Application based on User inputs.

1.2. Provider: The company Nabu technologies s.r.o., specified above.

1.3. Account Owner (hereinafter referred to as the "Owner"): A natural or legal person who enters into a Contract with the Provider, registers the main user account in the Application, purchases and manages the Subscription for themselves and – if such functionality is made available – also for other Subordinate Users (Managers and Users). The Owner is responsible for paying all fees associated with the use of the Application within their account.

1.4. Manager: If the Manager role is available in the Application, this is a natural person nominated and authorized by the Owner to use the Application within the purchased Subscription. A Manager may have extended permissions to manage certain parts of the Application or assign tasks to Users, to the extent determined by the Owner. The Manager does not have a direct contractual relationship with the Provider.

1.5. User (in the context of the assigned role): If the User role is available in the Application, this is a natural person nominated and authorized by the Owner or Manager to use the Application within the purchased Subscription. The User does not have a direct contractual relationship with the Provider.

1.6. Contract: The contract for the provision of Nexana.ai Application services concluded between the Provider and the Owner. The Contract is concluded by the Owner's acceptance of these GTC and payment of the price for the chosen Subscription. These GTC, the Price List, the Subscription Terms, and the Privacy Policy form part of the Contract.

1.7. Subscription: The right to use the Application to the extent defined by the specific package type (e.g., MINI, BASIC, PRO) and the purchased period (monthly or annual). The content of individual Subscription types is published in the current Price List Price List of the provider, available on the Application's website.

1.8. Credit System: If the Credit System feature is available in the Application, it serves as a digital wallet that the Owner can voluntarily top up with funds. Credit is intended for paying for services after exceeding the limits included in the active Subscription or for purchasing additional services according to the current Price List.

1.9. Data Storage: Digital space provided by the Provider within the Application for storing documents and data of the Owner and their Subordinate Users. The size of the Data Storage is limited and depends on the type and number of purchased Subscriptions, as specified in the Price List Price List.

1.10. Normal Usage Limit: The scope of use of Application functions assigned to a specific Subscription type, as specified in the Price List Price List.

1.11. Price List: The current overview of prices for individual Subscription types, additional services, and rules for the Credit System, published on the Application's website.

1.12. Trial Period: A time-limited period during which a new Owner can use selected Application functions free of charge.

1.13. These GTC govern the rights and obligations of the Provider and the Owner, as well as the conditions for the use of the Application by Managers and Users. The Owner is responsible for informing all Subordinate Users invited by them about these GTC and for their compliance with these GTC.

1.14. The headings of articles in these GTC serve only to improve orientation in the text and serve no other purpose, in particular, they cannot be used for any interpretation of these GTC.

Article 2: Data Updates

2.1. The Provider makes reasonable efforts to ensure the timeliness and accuracy of the data, especially legal regulations and case law, which are part of the Application. However, the Owner acknowledges that the legislative process is dynamic and the Provider cannot guarantee immediate updates after every legislative change.

2.2. The Provider is not liable for any damages or losses caused by the use of information that was not current at the time of its use, if the User did not verify its timeliness against official sources.

Article 3: Delivery Terms, Contract Duration

3.1. The Provider undertakes to make the Application functions available to the extent of the purchased Subscription, usually without delay, but no later than 48 hours after the payment for this Subscription is credited to the Provider's account. The moment of crediting is considered to be the confirmation of a successful transaction from the payment gateway.

3.2. The duration of the Contract and the right to use the Subscription correspond to the period chosen and paid for by the Owner (e.g., month or year) as specified in the Price List and the Subscription Terms.

3.3. The Contract is concluded for a fixed term. The Contract may be automatically extended under the conditions specified in the Subscription Terms document, which is an integral part of these GTC. The Owner has the option to manage automatic renewal in their user profile in the Application.

3.4. The Owner will be notified in advance of the approaching expiration of the Subscription and any automatic renewal via e-mail and a notification in the Application. (According to the user's notification settings in the Application in the "Settings -> Notification Settings" section).

Article 4: Price and Payment Terms

4.1. The price for using the Application (Subscription price) is determined according to the Provider's current Price List. Prices are listed exclusive of VAT, unless explicitly stated otherwise in the Price List. VAT will be added to the price in accordance with applicable legal regulations.

4.2. Payment is made using the methods specified on the Application's website and in the Subscription Terms, usually via a payment gateway.

4.3. The Owner pays the Subscription in the form of recurring payments (monthly or annual) in accordance with the Subscription Terms.

4.4. The Provider reserves the right to change the Price List. A change in the Price List does not affect already paid Subscription periods. The Owner will be informed of a change in the Price List in accordance with the Subscription Terms.

4.5. By purchasing and making the Subscription available, the digital content is considered delivered. The conditions for refunds or withdrawal from the contract are regulated in Article 10 of these GTC. In particular, refunds are generally not possible for reasons such as account blockage due to violation of the GTC, account deletion at the Owner's request, non-use of the Subscription during its validity, or subjective dissatisfaction with the quality of services, unless it is a legitimate complaint about defects.

4.6. If the limits associated with the purchased Subscription are exceeded, further use of services is automatically drawn from the Credit System, provided the Owner has topped up credit. Otherwise, the Owner may be offered an upgrade to a higher Subscription package or a credit top-up.

Article 5: Scope of Use Rights, Copyright Protection

5.1. By purchasing a Subscription, the Provider grants the Owner a non-exclusive, non-transferable, and time-limited right (subscription) to use the Application for themselves and for their designated subordinate Managers and Users, exclusively in accordance with these GTC, the Price List, and the functionalities of the respective license package.

5.2. The Owner is entitled to assign the purchased Subscription to specific Managers and Users they manage within their account.

5.3. Neither the Owner, Manager, nor User is authorized to provide access to the Application or its parts to third parties (beyond the properly assigned roles within the Owner's account), further distribute, copy (except for outputs generated by the Application), modify, rent, sublicense, reverse engineer, decompile, or otherwise interfere with the Application and its source code.

5.4. Each user access (Owner, Manager, User account) is tied to a specific person and cannot be shared. The Owner is responsible for securing the access credentials of all users within their account.

5.5. The Nexana.ai Application, including its design, software, databases, and know-how, is protected by copyright and other intellectual property rights of the Provider.

Article 6: Trade Secrets

6.1. The contracting parties undertake to maintain confidentiality about all information they have provided to each other which is marked as confidential or which by its nature is clearly subject to trade secrets or the protection of confidential information. This applies in particular to specific contractual conditions, prices agreed beyond the public Price List, bonuses, and other individual arrangements.

6.2. The duty of confidentiality continues even after the termination of the Contract.

6.3. Disclosure of information subject to trade secrets is possible only to the extent and under the conditions necessary for the proper performance of the Contract or based on obligations arising from applicable legal regulations.

Article 7: Contract Termination

7.1. The Contract terminates upon the expiration of the period for which the Subscription was paid, unless it is automatically renewed or terminated prematurely in accordance with these GTC.

7.2. Both the Provider and the Owner have the right to withdraw from the Contract in the event of a material breach of contractual obligations by the other party.

7.3. A material breach of the Contract by the Owner or their designated Subordinate Users is considered to be, in particular: a) Infringement of the Provider's copyrights or the Subscription conditions specified in Article 5 of these GTC. b) Repeated or gross violation of other obligations set forth in these GTC. c) Providing false registration data. d) Unauthorized interference with the Application's functionality or an attempt at unauthorized access.

7.4. A material breach of the Contract by the Provider is considered to be, in particular, a long-term (more than 7 days) and inexcusable failure to provide the Service to the extent of the purchased Subscription, unless this is caused by circumstances excluding liability (force majeure) or planned maintenance, of which the Owner was informed in advance.

7.5. Withdrawal from the Contract must be in writing and delivered to the other contracting party. The Contract terminates on the day the notice of withdrawal is delivered, unless a later date is specified in the notice.

7.6. Upon termination of the Contract, the Owner and all their Subordinate Users lose the right to use the Application and access the created content. This does not affect the Provider's right to compensation for damages.

7.7. After the termination of the Contract (except for termination due to a breach of the GTC by the Owner), the Provider will allow the Owner access to the Data Storage for a limited time (180 days) for the purpose of downloading their data, unless otherwise specified in the GTC or an individual agreement. The extent of free access to the Data Storage after the termination of the paid Subscription is specified in the Price List.

Article 8: Conditions for Using the Nexana.ai Application

8.1. Data Storage Management and Limits: a) The Owner is responsible for managing the content of the Data Storage and for adhering to the total limit, which results from the sum of the basic space and bonuses for all active Subscriptions. b) If the total Data Storage limit is exceeded, the Owner will be notified. If the Owner does not reduce the data volume or purchase a storage extension within the specified period, the Provider reserves the right to suspend the ability to upload new data and, after further notification and the expiration of an additional period, in extreme cases, to automatically delete the data in accordance with the GTC. c) In the event of the expiration of all paid Subscriptions on the account and subsequent inactivity for a period of 180 days, the Provider reserves the right, after prior notification to the Owner, to delete the entire content of the Data Storage associated with the Owner's account. d) While the Data Storage limit is exceeded, the use of some Application functions may be suspended.

8.2. Blocking/Temporary Restriction of Application Use: a) The Provider reserves the right to restrict or suspend access to the Application for any user (Owner, Manager, User) who violates these GTC, especially in the case of exceeding the Normal Usage Limit tied to a specific Subscription, or in case of suspicion of unauthorized use. b) If the Owner has purchased multiple Subscriptions, the restriction due to exceeding the limit applies only to the specific Subscription where the limit was exceeded. c) During a temporary access restriction, the Subscription validity continues to run and is not extended by the restriction period. d) In the event of blocking access for a Manager or User due to a violation of the GTC, the Subscription tied to the Owner's account remains valid (unless the Owner themselves has violated the GTC in a way that leads to the cancellation of their account).

8.3. Account Deletion: a) Deletion of the Owner's account (at their request or due to a gross violation of the GTC) automatically terminates all active Subscriptions tied to this account. Data from the Data Storage is also deleted in accordance with these GTC and the Privacy Policy. b) Deletion of a Manager's or User's account (at the Owner's request) results in the termination of the Subscription that was tied to that user. This Subscription is not released for further use, and the Owner is not entitled to a refund of a proportionate part of the amount already paid for the unused part of the period.

Article 9: Liability for Damage and Complaints

9.1. The Provider is responsible for the functionality of the Application in accordance with the description of services for the given Subscription. However, the Provider is not responsible for the correctness, completeness, or suitability of the content created by the Application for the User's specific purpose. The Owner and their Subordinate Users are obliged to properly check and verify all outputs from the Application before using them.

9.2. The Provider is not liable for damages caused by improper use of the Application, unprofessional intervention, loss of data due to the actions of the Owner or their Subordinate Users, or due to circumstances excluding liability (force majeure).

9.3. The procedure for filing complaints is governed by the applicable legal regulations of the Slovak Republic. For the purpose of a complaint, the Owner may use the Complaint Protocol, which is published by the Provider at the web address <a>Complaint Protocol</a>.

Article 10: Special Conditions if the Owner is a Consumer

10.1. A consumer is a natural person who, when concluding and performing the Contract, is not acting within the scope of their business activity, employment, or profession.

10.2. With respect to the Owner – consumer, the Provider may, for justified reasons, make changes to the digital content or digital service (Application) that go beyond what is necessary to maintain the compliance of the Service with the Contract, if the following conditions are met: (a) such a possibility was agreed in the Contract (in these GTC), (b) the consumer incurs no additional costs as a result of the change, (c) the consumer was informed of the change in a clear and understandable manner, and (d) the consumer was provided with details about the features and time of the change on a durable medium sufficiently in advance.

10.3. If the change to the Service according to point 10.2 negatively affects the consumer's access to or use of the Service (it is not a negligible impact), the consumer has the right to withdraw from the Contract free of charge within 30 days from the day of receiving the notification of the change or from the day of the change to the Service, whichever occurs later. The consumer does not have this right if the Provider allows them to keep the Service without the change at no additional cost.

10.4. Consent to the commencement of the provision of digital content before the expiry of the withdrawal period and loss of the right to withdraw from the contract:

The Owner – consumer acknowledges and, by ordering the Subscription and paying for it, expressly agrees to the commencement of the provision of digital content (i.e., making the Nexana.ai Application functions available and enabling its use to the extent of the purchased Subscription) before the expiry of the statutory 14-day period for withdrawal from a distance contract.

The Owner – consumer also declares that they have been duly informed that:

(a) by giving this express consent to the commencement of the provision of digital content before the expiry of the withdrawal period, and

(b) after the full provision of the service (i.e., after the purchased Subscription is made available and full use of the Application is enabled),

they lose the right to withdraw from the contract within the meaning of § 7 para. 6(l) of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded off the Seller's Premises and on Amendments to Certain Acts.

The subject of the service is the delivery of digital content other than on a tangible medium, and its delivery occurs immediately after confirmation of payment and making the Subscription available.

10.5. Alternative dispute resolution: The Owner – consumer has the right to contact the Provider with a request for redress if they are not satisfied with the way the Provider handled their complaint or if they believe the Provider has violated their rights. If the Provider responded negatively to the request or did not respond within 30 days of its dispatch, the consumer has the right to file a proposal for alternative dispute resolution (ADR) with an ADR entity pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes. The competent ADR entity is the Slovak Trade Inspection Authority (<a>https://www.soi.sk</a>) or another authorized legal person registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic. The consumer can use the ODR platform available at <a>http://ec.europa.eu/consumers/odr/</a> to submit a proposal.

10.6. The provisions of these GTC do not apply to the Owner – consumer if they conflict with mandatory provisions of legal regulations for consumer protection (in particular the Civil Code and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded off the Seller's Premises, or Act No. 108/2024 Coll. on Consumer Protection, if effective and applicable).

Article 11: Final Provisions

11.1. These GTC are an integral part of the Contract concluded between the Provider and the Owner.

11.2. These GTC become valid and effective on May 21, 2025. The Provider reserves the right to change the GTC. The Owner will be informed of a change to the GTC in a manner that allows them to become acquainted with them (e.g., by e-mail and notification in the Application) sufficiently in advance before they take effect. If the Owner does not agree with the change to the GTC, they have the right to terminate the Contract. If the Owner continues to use the Application after the new GTC take effect, it is considered that they agree with the changes.

11.3. The contractual relationship between the Provider and the Owner is governed by the legal order of the Slovak Republic.

11.4. The contracting parties undertake to resolve all disputes arising from this Contract or in connection with it primarily by mutual agreement. If the dispute cannot be resolved amicably, the general courts of the Slovak Republic are competent to resolve disputes.

1.15. If any provision of these GTC becomes invalid, ineffective, or unenforceable, this does not affect the validity, effectiveness, and enforceability of the other provisions of the GTC, unless the nature of the matter implies otherwise. In such a case, the contracting parties undertake to replace the invalid, ineffective, or unenforceable provision with a new provision that best corresponds to the original purpose.